Case Study

Ace Hotel New York

Project Overview:

Ace Hotel has several locations throughout the United States and is a thriving urban hotel chain. They are known for their hip style and unique locations, often being called a boutique hotel. This project was for their New York location, a 12-story, 260-room historical building in the heart of midtown Manhattan. The folks at the Ace Hotel in New York contacted us as they were preparing to open this location.

hotel receptionist counter with bell
view of midtown manhattan

Unique Problems:

The Ace Hotel New York is situated in the former Breslin Hotel, a building originally built in 1904. The building itself is 12 stories, surrounded by newer, larger buildings on all sides. The size of the building, as well as the historical construction of the facility, resulted in slim to non-existent cellular reception throughout the building.


Harris Communications designed a multiple carrier Bi-Directional Amplifier (BDA) solution, which guaranteed that cellular signals would propagate effectively and facilitated cellular reception throughout the building. The BDA solution has a Distributive Antenna Solution (DAS) backbone, which incorporates a non-invasive installation. This allowed the solution to be implemented without disrupting the progress of the Ace Hotel grand opening. The non-invasive nature of this solution also meant that the historical integrity of the building would not be compromised.

woman checking cell phone in boutique hotel


Because of the solution explained above, the Ace Hotel was ready to offer their guests full cellular coverage in time for their grand opening. The solution, which pulls the outside signal into the building and repeats it throughout the remodeled hotel, will not require upgrades and will serve the hotel’s needs for years to come.

Ace Hotel staff and guests are now guaranteed full cellular coverage throughout the building. The solution implemented by Harris Communications has eliminated the possibility of dropped calls and poor cellular coverage in the hotel. The greatest benefit is that the Ace Hotel can continue to deliver outstanding service in a hip environment without the concern of guests experiencing poor and/or non-existent cellular coverage.

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