Cellular Enhancement for International Hotel Group
5 January 2014 - 21:32, by , in Case Studies, No comments

About Courtyard by Marriott

Courtyard by Marriott is a brand of hotels owned and operated by Marriott International. The hotels are designed for and cater to business travelers. All rooms feature large desks, couches, free high speed Internet access, and filling breakfasts.
Most of its locations have full-service restaurants, and all have 24-hour “mini-marts,” for the guests convenience. It competes with other mid-priced business-oriented hotels like the Hilton Garden Inn.

The first location was built in 1985 in Atlanta and was Marriott’s first sister brand. The brand was intended to target business travelers who desired quality service at affordable prices.  As the market changed and Courtyard grew, they have begun to cater to the leisure traveler as well.  Most locations have a swimming pool or fitness center,  mini-fridges and microwaves for rent, and offer family rates.

Marriott spent $2 billion in the mid-1980s on building out the Courtyard by Marriott chain in order to target a wider demographic.  Overall, the chain is focused on accommodating guests and growing their target clientele.

About the Situation

Harris Communications was contacted by the Portland, Oregon Marriott Hotel because they lacked reliable cellular reception in the administrative and staff offices, banquet rooms as well as some hallways.  In this particular case the area experiencing poor coverage was limited to one section of the hotel on the first floor.  The main concern for Marriott staff is that they were not able to communicate and ensure guest satisfaction from an administrative standpoint as well as when parties and business engagements were being held in the banquet rooms.  An ancillary issue was that guests were not able to use their cell phones when in those areas as well.

Nature of the Solution

We were able to design a copper solution that covered the area most in need of cellular enhancement.  In this particular case, the hotel was a Green Building, which commonly attributes to poor cellular coverage.  The design and installation was for a multi-carrier solution and was cost effective as it covered the pre-determined area as opposed to the hotel in it’s entirety.  We were able to send our crew out to Portland and complete the installation on time, on budget and ensure the system was fully functioning prior to our departure.

Summary

The Hotel now has reliable cellular reception in the administrative offices as well as the banquet rooms.  This ensures that the staff can communicate internally which will result in greater guest satisfaction.  As an added bonus, groups that book events in the banquet rooms will benefit from cellular service as well.  The guaranteed reception aligns with the customer service and event planning that Marriott strives to offer guests.  Another success story from Harris Communications!

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