Call Center and Tech Support Facility, NY
28 January 2014 - 2:07, by , in Case Studies, No comments

W_fCH3dEAbout MVP

MVP Health Care, is a family of companies offering a range of health benefit plans and options combined with wellness programs designed to reduce health risks and control health care costs.

The company distinguishes itself by combining a diverse range of health benefit plan options offered by large insurers and the service and flexibility generally associated with a smaller company.  MVP Health Care, Inc. currently serves more than 750,000 members across New York, Vermont and New Hampshire.

About the Situation

This particular case was for a key administrative building in Rochester, NY.  The building functions as a call center, IT and Tech Support, Sales Department and a training facility.  They contacted Harris Communications in need of spot coverage throughout the facility.  Due to the variety of key services provided at this location, cellular coverage was a necessity.

We were able to design an all copper, spot coverage solution.  The spot coverage ensured that the areas deemed most important would have cellular coverage and the project would come in on budget.  Once the design and proposal was approved, our techs traveled to New York to implement the solution and ensure it was functioning to capacity.


The MVP facility now has seamless coverage in the designated areas.  This accommodates executives and key personnel who need smart phone and cellular access when visiting and working at the facility.  It improves productivity for MVP and contributes to client satisfaction as well.

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An advertisement to get better in-building cell phone and emergency radio coverage.